Frequently asked questions
How long does delivery take?
Orders are usually processed and dispatched within 24–48 hours.
Once shipped, delivery typically takes 5–9 business days, depending on your location.
What should I do if I want to exchange or return an item?
No worries. You have 30 days after delivery to request an exchange or return. Our support team will guide you through every step to ensure a smooth experience.
What if the size isn’t right?
Each product page includes a detailed size chart to help you choose the right fit. Still unsure? Our team is happy to assist, and we offer easy exchange options if needed.
What shipping methods do you offer?
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do I have to pay extra fees upon delivery?
In most cases, no. If your country applies import duties or local taxes, we’ll guide you transparently through the entire process. Sublime stands for clear communication and full support.